Greenstone Shopping Centre

We at Greenstone Shopping Centre believe that as our valued customer, you are entitled to the best shopping experience we can offer each time you visit our centre. We are 100% committed to creating a pleasant and secure shopping environment that reflects our ongoing commitment to service excellence in all areas of the Centre's operations. We therefore appreciate your input in ensuring that this is achieved.

Please take the time to fill out this questionnaire and give an indication of your experience of our stores and facilities in the centre, by scoring each item from 1 - 4 (1 = Poor;2 =Good, 3= Average ,and 4= Excellent)

To thank you for your time, we are giving you a chance to Win a R500 Greenstone gift card if you submit your completed survey by 6 November 2009 :

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Name

Surname

Address

Cell

E-mail

Occupation

Age

How often do you shop at Greenstone:

Once a week More than once a week Once a month 2-3 times a month Less than once a month

Please rate five Greenstone Shopping Centre stores you shop at regularly on the following aspects relating to customer service & the shopping environment of the stores. (1=Poor, 2=Average, 3=Good and 4=Excellent)

Store	Friendliness & responsiveness	Product knowledge	Availability of Stock	Quality of product	Store layout

Have you ever experienced bad service at any of our stores:

Yes No

If yes, Please explain where it was and what happened:

Please rate the service at our Customer Service Desks (1=Poor, 2=Average, 3=Good and 4=Excellent)

Friendliness

1 2 3 4

Knowledge of product

1 2 3 4

Helpfulness & Availability

1 2 3 4

Please rate the service from our Security staff (1=Poor, 2=Average, 3=Good and 4=Excellent)

Friendliness

1 2 3 4

Helpfulness & Availability

1 2 3 4

Appearance

1 2 3 4

Please rate the service from our Parking staff (1=Poor, 2=Average, 3=Good and 4=Excellent)

Friendliness

1 2 3 4

Helpfulness & Availability

1 2 3 4

Appearance

1 2 3 4

Please rate the mall Facilities: (1=Poor, 2=Average, 3=Good and 4=Excellent)

Cleanliness of mall areas

1 2 3 4

Layout/Accessibility

1 2 3 4

Visibility of Signage

1 2 3 4

Additional Comments

Subject Line

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For your convenience

GET 1 HOUR PARKING FREE,
MONDAYS – THURSDAYS.

If you shop at Pick 'n Pay, Game and Woolworths, Monday to Sunday, GET YOUR FIRST 2 HOURS PARKING FREE.

15 minutes drop off period available daily, no need to use pay station.